Residential Office Associate
CertaPro Painters

Posted August 30, 2019

Employment Type Full-time

Compensation $30,000 - $40,000

Company CertaPro Painters

Location 8105 Center Run Dr
Indianapolis, IN 46250



CertaPro is a leader in the residential and commercial painting industry. We are a national organization of professional painting contractors specializing in beautifying homes and buildings, interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers—certainty of a job well done. We focus on the details of every project and, most importantly, we focus on our client.

If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this applicant friendly, online job application.

CertaPro is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

CertaPro is an industry leading service organization. It is important that our Residential Office Associate be an energetic, team player committed to the execution of daily and long-term customer service and business objectives of our company. Fostering lasting relationships is at the heart of what we do at CertaPro and is influential in laying the foundation for success in our business.

Primary Residential Office Associate responsibilities include:

  • Offering administrative support for our teammates with a focus on the Residential side of the business.
  • Ensuring that all tasks are completed in a timely and professional manner
  • Developing a close working relationship with all teammates to ensure expectations with customers and teammates are met
  • Answering incoming phone calls on our main line
  • Scheduling estimates for the sales team
  • Organizing inbound and outbound client communication regarding project scheduling
  • Receipt entry and cost logging into QuickBooks 
  • CRM Data entry
  • Invoicing and same as cash financing process management
  • Preparing paperwork for painter payments 
  • Preparing project paperwork in job jackets
  • Filing project paperwork
  • Process incoming and outgoing mail


Living the core values of CertaPro Painters of Indianapolis:

  1. Relentlessly pursue customer and painter success Take ownership rather than blame
  2. Make ethical choices always
  3. Respect the individual
  4. Take pride in what we do
  5. Practice continuous improvement
  6. Deliver what we promise
  7. We do not tolerate dishonesty or take shortcuts

Learn more about the folks you would be working with here:


  • Helps with Human Resources, including maintaining employee applications, obtaining background checks, ensuring employee files are up-to-date, and managing paperwork for employee terminations
  • Performs administrative duties, such as maintaining files/data/job jackets, processing payroll, processing incoming/outgoing mail, maintaining a professional office workspace, ordering supplies for the office and others (as required), managing the facilities, answering phones and coordinating messages and tasks, preparing weekly reports/documentation as requested, and organizing company functions
  • Diligent customer follow-up & follow-through
  • Helps with production, including collecting and tracking hours worked on job sites, updating production schedules, creating employee MIS, and creating job jackets for each week's production
  • Maintains positive relationships with customers, subcontractors, suppliers, and other employees
  • Participate in weekly company huddle and team meetings
  • Ensures administrative duties are complete in a timely manner, including maintaining all data (lead profiles, job profiles, proposals, etc.) in the database and preparing reports/documentation as required

  • Bachelors degree, coursework, or tech school a plus
  • Strong verbal/written skills, to include proof-reading and basic math skills
  • Exceptional customer service skills
  • Strong computer and internet skills
  • Experience with QuickBooks preferred
  • Previous experience in accounting, HR, and/or in an administrative position a plus
  • Outstanding phone skills
  • Quality conscious and detail oriented
  • Strong communication and interpersonal skills
  • Coachable
  • Goal oriented
  • Highly organized and self-motivated
  • Working knowledge of Microsoft Office Suite

  • Excellent Advancement Opportunities
  • Cell Phone
  • Computer
  • 401K Plan with Company Match
  • Casual and creative work environment
  • Group benefits package (Medical, Dental, Vision, and 401k)
  • Holidays